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faqs

Frequently asked questions may be found here! If there is a specific, detailed question that is not answered you may feel free to email or DM on any of our social media pages.

contact us

faqs

Prices differ based on each service! please see the booking section of the website to learn more. Any special requests can be submitted through email or DM.

Do i need to bring anything to my appointment?

No. Clients are not required to bring anything to the appointment all products are provided. If a client has a product that they want to use such as a lipstick or foundation because they are only comfortable using that product then that is fine but it does not change the price. 

what if i do my own eyebrows/lashes?

I do not do partial services. The entire look has to represent my work therefore it has to be done by me from start to finish. 


All services include eyelashes and can be denied if that is your preference.


Disclaimer:   Even if the client has lashes on or requests a look with no lashes the price remains the same. No exceptions. 

What brands does ezinne.co use?

We use a wide range of products majority of which are high end, cruelty free, and long lasting such as: Estee Lauder, Lancôme, Huda Beauty, IT Cosmetics, Fenty Beauty, Pat McGrath Labs, Mac Cosmetics, Urban Decay Cosmetics, Juvias Place, Stila, Anastasia Beverly Hills, Beauty blender, Buxom, Bobbi Brown, Clinique, MILK Makeup, La Pro Girl, Morphe, Tarte , NARs etc. 

How long does the makeup last?

Makeup application should last up to 9 hours without touchups at minimum (except for lipstick/lipgloss especially after eating). Several clients have testified to their makeup lasting up to 12 hours. All services are tailored to each skin type so please communicate that with the artist. 


Do you travel?

Yes! Any travel under an hour is in the booking section & should be added at checkout. Any travel over 1.5 hours or that requires taking a flight will have to be specially requested & discussed through email/DM

what happens if i am late?

A lateness fee of $10 will be charged for lateness over 30 minutes. Any excessive lateness might be asked to reschedule/cancel depending on the availability. Please communicate properly if you will be late. 

what happens if the artist is late?

We pride ourselves in punctuality! However a reduction of $10 will be taken off of the total sum of the appointment if it exceeds 30 minutes The artist will make sure to communicate any lateness.

how and when do i pay?

A 50% deposit is required for every appointment including the price of the travel fee. The other 50% is paid after the service. All forms of payment are taken. 


 Please note:  No 50% deposits allowed on appointments made 12 hours or less. If in the event an appointment is allowed on short notice (12 hours or less) the full amount needs to be sent before the appointment or the time is not guaranteed ( 75% payment will be refunded if there's cancellation after that) 

I want to cancel. can i get my deposit back?

To get your full deposit refunded you must cancel AT LEAST 12 hours before your appointment. Other wise 25% will be refunded.

How far in advance should i book?

Bridal bookings should be booked one month ahead of time; pre wedding trials can be booked as early as 4 months ahead of the wedding date. Teaching and photoshoot bookings should be booked 2 weeks in advance. All other bookings should have a 72 hour notice but there's always exceptions by availability.

I dont know what look i want. What should i do!

It can be difficult choosing the look you want! That is why we have provided you with an amazing gallery of choices ! You can also feel free to check out our Instagram for ideas. Pinterest is also a great resource. 

what should i do to prepare for my appointment?

Please refrain from wearing any makeup products before the appointment; just come prepared with a cleansed face. 

How long will my appointment take?

Each booking time depends on the type of the service which is listed in the booking section of the website. The artist will arrive in time to set up the makeup station and ring light which will take approximately 10 minutes. 


can i surprise a friend/family member/ significant other with a booking ?

Yes! Right under the appointment section you will see an option to buy an electronic gift card for any amount. This can be used to pay for future bookings

Do you do pre wedding trials?

Yes! Book here. All details about the wedding day will be discussed during this time as well to find the perfect look that goes with the wedding dress, hair, and details. 

Are you on social media?

Yes! Make sure to follow us on Instagram, Tik Tok, Twitter, and Facebook

How can i keep track of past bookings?

You can make an account with us. Sign up with your name and email to keep track of past purchases, and also receive possible future discounts !

I forgot to tip ! what now

There is a section on the booking page to tip online or you can send it via cashapp to $ezvnne

ezinne.co is excited to work with you!

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